FAQ's
FREQUENTLY ASKED QUESTIONS
What is Equine QR?
Equine QR provides QR-coded identification solutions for horses and riders, allowing quick access to vital information in case of an emergency.
How does Equine QR work?
Each Equine QR product links to a secure online profile containing important details about your horse, such as medical history, emergency contacts, and care instructions.
Who can access my horse’s QR profile?
Anyone who scans the QR code can access the information you choose to make public. Sensitive details should be kept private. Only provide information that will assist you or your horse in an Emergency situation.
What if I want to change my number or emergency contacts is there a charge?
No there are no further charges you can update or delete any information as many times as you like from your own dashboard which is created once you create your account
What types of Equine QR products are available?
We offer QR cards for horse saddles, trailers, horse box's and stable signs, as well as Rider Emergency cards for riders which can be used on an armband, clipped to jodhpurs or tops.
Can I update my horse’s information after purchase?
Yes! You can update your horse’s profile anytime through your Equine QR account.
Do I need an app to use Equine QR?
No, the QR codes work with any smartphone camera or QR scanning app.
What happens if my QR product gets damaged?
If your product becomes unreadable, you can order a replacement and link it to your existing profile.
Is my horse’s information secure?
Yes, Equine QR uses secure encryption and privacy settings to keep your data safe. You control what information is visible to the public.
Can I remove my horse’s profile if I no longer need it?
Yes, you can delete or deactivate your horse’s profile at any time.
How long does shipping take?
- Shipping times vary based on location. Standard UK orders usually arrive within 5 -7 working days days.(If you need one urgently always contact us and we will endeavour to get it delivered quicker)
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and times vary by country.
What is your return policy?
Unused items can be returned within 30 days for a refund or exchange.